Returns & Exchanges
Modern Myth endeavors to ensure that every transaction at our website(www.modernmyth.in) is seamless. We take great care in delivering our products and adhere to the highest quality standards. Kindly note:
- As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
- However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
- For cancellations, before dispatch of orders, please reach out to us at email@example.com / connect with us via WhatsApp on +91 9811356735 (Mon-Fri between 10AM to 6PM IST)
- For returns, please reach out to us at firstname.lastname@example.org / connect with us via WhatsApp on +91 9811356735 (Mon-Fri between 10AM to 6PM IST). We will only accept return requests raised within 48 hours of order delivery.
- Used Products are NOT ELIGIBLE for returns. Kindly provide unpacking video/images of product received at the time of raising Return Request.
- Orders priced below ₹1000 are NOT ELIGIBLE for returns.
- Orders placed under CLEARANCE SALE/SAMPLE SALE are NOT ELIGIBLE for returns.
- For orders placed via multi-brand stocklisting portals like Myntra, Amazon, Flipkart, Nykaa etc. - Kindly follow return/refund procedure specific to the concerned platform.
- We highly recommend shopping Modern Myth products from AUTHORISED STOCKLISTING partners only. Return/Exchange/Refund is not applicable if the products are purchased from unauthorized re-sellers/social media pages/thrift stores etc.
- Orders placed by customers with return history/non-acceptance of orders at the time of COD delivery - shall be auto-cancelled.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. Please note:
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- Refund will be only provided after thorough QC at our warehouse after receiving the product. If the products fails QC/Fraudulent practice is found on behalf of the buyer, Modern Myth shall NOT reimburse the refund and reserves the sole discretion to provide resolution to any situation as we deem fit.
- In case of International Orders, if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Modern Myth will not be liable to refund any amount for such orders.
- The whole process will require anywhere between 5-15 business days.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.